CanopyDocs

Shipments

Every label created for your orders, with carrier, cost, tracking, and full shipment detail.

Shipping → Shipments lists every label created for your orders.

The Shipments list

Each shipment shows its carrier and service, tracking number, cost, and a status:

StatusMeaning
Label CreatedLabel generated; not yet scanned by the carrier.
In TransitMoving through the carrier network.
DeliveredDelivered to the customer.
ExceptionA carrier problem — delayed, undeliverable, etc.
VoidedThe label was cancelled.

Filter by status to find, say, every shipment in an Exception state.

Open a shipment to see its full detail: cost breakdown, weight and dimensions, the tracking events timeline, a link to the carrier's tracking page, and — when available — the option to download or reprint the label.

A shipment's detail panel

You can view every shipment and its tracking; voiding a label is a warehouse action handled by your 3PL.